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These Terms and Conditions apply to orders placed on the Cotton Silence website.
Cotton Silence is a brand operated by NOKOMIS WEBSTORE, a company registered under SIRET number 919 601 559 00017, with its headquarters located at 1 rue de Condé, 75006 Paris.
Any order placed on the website constitutes acceptance of these terms and conditions.
Cotton Silence offers custom-made soundproof curtains, curtain rods, and related accessories.
Cotton Silence soundproof curtains are made to order according to the dimensions, colors, and options selected by the customer.
The photographs, renderings, and images shown on the website are for illustrative purposes only. Colors may vary slightly depending on the screen, fabric dye lots, and lighting conditions.
The acoustic performance data listed on the website are based on measurements taken under specific test conditions.
The actual results in a home depend on many factors: window type, seals, roller shutter boxes, air leaks, curtain dimensions, installation, tracks or rods, and the overall layout of the room.
A soundproof curtain can reduce noise pollution, but it is no substitute for comprehensive building insulation.
The customer selects the product, dimensions, color, and desired options before confirming the order.
Before making a payment, the customer must carefully review all the information: dimensions, finish, color, shipping address, quantity, and price.
The order is considered confirmed once payment has been processed.
For custom-made products, production can begin once the order has been confirmed.
Prices are listed in euros, including all taxes, unless otherwise noted.
Shipping costs are displayed at the time of ordering when automatic calculation is available.
Cotton Silence reserves the right to change its prices at any time. The applicable price is the one displayed at the time of the order.
Payment can be made using the methods listed on the website.
Soundproof curtains made to the customer’s specified dimensions, colors, and options are custom-made products.
As such, they cannot be returned, exchanged, or refunded, except in the case of a proven defect or an error attributable to Cotton Silence.
It is the customer’s responsibility to verify their measurements before confirming the order. If in doubt, the customer may contact Cotton Silence before placing an order to obtain general advice.
In accordance with the rules governing distance selling, consumers generally have a 14-day cancellation period for non-customized products.
This right of withdrawal does not apply to products made to the customer’s specifications or that are significantly personalized, such as custom-made curtains.
Non-customized rails or accessories may be eligible for return under the terms specified in the refund policy.
The delivery terms are specified in the Shipping Policy available on the website.
The delivery times listed are estimates and depend on factors such as production, material availability, shipping, and the time of year.
For custom-made soundproof curtains, the standard production time is 4 to 6 weeks before shipment, barring exceptional circumstances.
The customer must check the condition of the package and the product upon receipt.
If there is visible damage, the customer must file a detailed claim with the carrier and contact Cotton Silence promptly, providing photos of the package and the product.
The generic phrase "subject to availability" is generally insufficient for carriers.
Returns are processed in accordance with the Refund Policy available on the website.
No returns may be made without prior approval from Cotton Silence.
Returned products must be complete, clean, unused, uninstalled, and in their original packaging, where applicable.
Return shipping costs may be the customer's responsibility, unless there is an error on our part or a proven defect.
The customer is entitled to the applicable statutory warranties, particularly in the event of a lack of conformity or a hidden defect.
All complaints must be submitted to Cotton Silence along with the information needed to assess the situation: order number, photos, a description of the problem, and installation details.
Cotton Silence cannot be held liable for unsatisfactory results resulting from measurement errors, improper installation, inadequate mounting surfaces, poor fastening, unaddressed sound leaks, or building configurations that prevent the curtain from functioning effectively.
The customer remains responsible for selecting the correct dimensions and ensuring that the installation is compatible with their home, unless Cotton Silence provides specific written advice to the contrary.
The text, images, logos, photographs, graphic elements, technical content, and brand elements on the Cotton Silence website are protected.
Any reproduction, copying, adaptation, or use without written permission is prohibited.
Personal data is processed in accordance with the Privacy Policy available on the website.
Customers may contact Cotton Silence at contact@cottonsilence.com with any inquiries regarding their data.
In the event of a dispute, the customer is asked to contact Cotton Silence first to seek an amicable resolution.
In accordance with applicable regulations, consumers may seek the assistance of a consumer mediator at no cost after submitting a written complaint to the business and failing to receive a satisfactory response.
The mediator listed in the site’s legal notice may be contacted in accordance with the procedures outlined on the Legal Notice page.
These Terms and Conditions are governed by French law.
In the event of a dispute, the applicable rules of jurisdiction shall be those provided for by applicable law.
NOKOMIS WEBSTORE – Cotton Silence
1 Rue de Condé, Paris, 75006
SIRET: 919 601 559 00017
VAT: FR44919601559
Email: contact@cottonsilence.com