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Cotton Silence ships its products to metropolitan France, the 26 other countries of the European Union, as well as to the following destinations: the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel, and the United Arab Emirates.
If your country is not on this list, please email us at contact@cottonsilence.com: we review other destinations on a case-by-case basis.
We do not deliver to P. O. box addresses.
Shipping costs are a flat rate and are displayed before payment:
• Metropolitan France: €19
• European Union (26 countries): 22 €
• Other destinations served: €29
These fees apply only once per order, regardless of the number of items.
Cotton Silence 's soundproof curtains are made to order, according to the dimensions, color, and options chosen by the customer.
The typical production time is 4 to 6 weeks before shipment, except in exceptional cases: material shortages, peak demand periods, workshop closures, transportation constraints, or special technical approvals.
Rails and accessories are shipped based on availability and any requested modifications.
When a track is ordered along with a custom-made curtain, the shipment can be combined to facilitate delivery.
In the event of an exceptional delay, Cotton Silence will notify the customer by email as soon as the information becomes available.
We do our best to meet the stated deadlines, but shipping and production times may vary depending on production constraints.
Orders are delivered to the address provided at the time of purchase.
Depending on the weight, volume, and destination, delivery may be handled via standard parcel service or a specialized carrier.
Shipping fees are a flat rate and depend solely on the destination: see the “Shipping Fees” section above. The amount is displayed before you confirm payment.
When you receive the package, we recommend that you inspect the packaging and the product in the presence of the delivery person.
If there is a visible abnormality:
✔ damaged package
✔ damaged product
✔ Obvious error in the model
→ The customer must file a detailed claim with the carrier and contact Cotton Silence as soon as possible.
The general statement “subject to availability” is generally insufficient for carriers.
If you notice any damage, please send photos of the package and the product to contact@cottonsilence.com.
Deliveries within the European Union are not subject to any customs duties or import fees.
For deliveries outside the European Union, additional fees may apply:
• customs taxes
• local VAT
• import fees
These costs are the responsibility of the customer, unless otherwise specified in writing.
Once the order has been shipped, a tracking number is provided, if the carrier allows it.
Got questions about your delivery?
📧 contact@cottonsilence.com
NOKOMIS WEBSTORE – 1 rue de Condé, Paris 75006
SIRET: 919 601 559 00017
VAT: FR44919601559