Privacy Policy

Last updated: June 3, 2026

Cotton Silence runs this shop and website, including all the info, content, features, tools, products, and related services, to give you, our customer, a personalized shopping experience (referred to here as the "Services"). Cotton Silence is a Shopify-powered store, which helps us provide you with these Services. This Privacy Policy explains how we collect, use, and share your personal information when you access or use the Services, make a purchase or any other transaction, or get in touch with us in any other way. If there's any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence when it comes to collecting, processing, and sharing your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you're acknowledging that you've read this Privacy Policy and understand how your information is collected, used, and shared as described here.

The personal information we collect or process

When we say "personal information," we're talking about details that can identify you or can reasonably be linked to you or another person. Personal information doesn't include info collected anonymously or made unidentifiable, so it can't identify you or be reasonably linked back to you. We might collect or process the following types of personal information, including insights we get from that info, depending on how you interact with the Services, where you live, and as allowed or required by applicable law:

• Contact Information including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information including credit card, debit card, and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment details.
• Account Information including your username, password, security questions, preferences, and settings.
• Transaction Information including items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Your Communications with Us including the information you share in your communications with us, for example, when you send a customer service inquiry.
• Device Information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information including information about how you interact with the Services, like how and when you access or interact with them.

Sources of Personal Information

We might collect personal information from these sources:

• Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we use them to implement certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we might use your personal information for these purposes:

• Provide, Customize, and Improve the Services. We use your personal information to provide you with the Services, including to fulfill our agreement with you, process your payments, handle your orders, remember your preferences and items you're interested in, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipments, make any returns and exchanges easier, let you post reviews, and create a personalized shopping experience, for example, by recommending products related to your purchases. This might include using your personal information to customize and improve the Services in a more relevant way.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, for example, to send you marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you online ads for products or services on the Services or other websites, especially based on items you've previously bought or added to your cart, as well as your other activities on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you're responsible for keeping your account credentials confidential. We strongly recommend that you don't share your username, password, or any other login details with anyone.
• Communicate with You. We use your personal information to provide you with customer service, respond to your inquiries, offer you effective services, and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other contentious proceedings, as well as to enforce our terms or policies, or investigate potential violations of them.

How We Share Personal Information

In certain situations, we might share your personal information with third parties for legitimate reasons, as outlined in this Privacy Policy. These situations could include:

• With Shopify, vendors, and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide you with marketing services and show you ads. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on where you live, you might have the right to ask us not to share information about you for the purpose of showing you targeted ads and marketing content based on your online activity across different merchants and websites.
• When you instruct us, make a request, or otherwise consent to the sharing of certain information with third parties, for example, to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or, more generally, within our group of companies.
• As part of a business transaction like a merger or bankruptcy, to meet any legal obligations (especially when responding to subpoenas, search warrants, or similar requests), to enforce our terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

Shopify hosts our Services, and they collect and process your personal info when you access and use them, all to provide and improve the Services for you. Any info you submit to the Services will be sent and shared with Shopify, and also with third parties who might be in different countries than yours, again, to provide and improve the Services. Plus, to protect, grow, and make our business better, we use some enhanced Shopify features that bring together data and info from your interactions with our Shop, other merchants, and Shopify itself. To offer these enhanced features, Shopify might use personal info gathered from your interactions with our shop, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal info, especially when it comes to handling your requests to exercise your rights regarding how your personal info is used for these purposes. To learn more about how Shopify uses your personal info and what rights you have, you can check out Shopify's Consumer Privacy Policy. Depending on where you live, you might be able to exercise certain rights related to your personal info right here: Shopify Privacy Portal Link.

Third-Party Websites and Links

Our Services might have links to websites or other online platforms run by third parties. If you click on links to sites we don't own or control, we suggest you check out their privacy and security policies, along with their other terms and conditions. We can't guarantee or be responsible for the privacy or security of those sites, including how accurate, complete, or reliable the info on them is. Also, any info you share in public or semi-public areas, like on third-party social media platforms, could be seen by other users of our Services and/or users of those third-party platforms, with no limits on how we or others might use it. Just because we include these links doesn't mean we're endorsing the content on those platforms, or their owners or operators, unless we say so explicitly within our Services.

Children's Data

Our Services aren't meant for kids, and we don't knowingly collect any personal info from children who haven't reached the age of majority in your area. If you're a parent or guardian of a child who has given us their personal info, you can reach out to us using the contact details below to ask for it to be deleted. As of the effective date of this Privacy Policy, we're not aware of "sharing" or "selling" (as those terms are defined by applicable law) personal info about anyone under 16 years old.

Security and Retention of Your Information

Please remember that no security measure is perfect or foolproof, and we can't guarantee "perfect security". Also, any info you send us might not be secure during transmission. We recommend you don't use unsecured channels to send us sensitive or confidential info.

How long we keep your personal info depends on a few things, like if we need it to manage your account, give you our Services, stick to our legal obligations, sort out any disagreements, or enforce any other agreements or policies.

Your Rights and Choices

Depending on where you live, you might have some or all of the rights listed below about your personal info. Just keep in mind, these rights aren't absolute, they might only apply in certain situations, and sometimes we might have to say no to your request if the law allows it.

• Right to Access/Right to Information. You might have the right to ask to see the personal info we have about you.
• Right to Erasure. You might have the right to ask us to delete your personal info that we have.
• Right to Rectification. You might have the right to ask us to fix any wrong personal info we have about you.
• Right to Data Portability. You might have the right to get a copy of your personal info that we have and ask for it to be moved to someone else, in certain situations and with a few exceptions.
• Managing Your Communication Preferences. We might send you promotional emails. You can always opt out of these by using the unsubscribe link in our emails. If you do unsubscribe, we might still send you non-promotional emails, like ones about your account or orders you've made.

You can use these rights in the spots provided on our Services or by getting in touch with us using the contact info below. To find out more about how Shopify uses your personal info and what rights you might have, including rights for data Shopify processes, you can check out https://privacy.shopify.com/fr.

We won't penalize you for exercising any of these rights. We might need to verify your identity before we can process your requests, within the limits allowed by applicable law. As per applicable law, you can appoint an authorized agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we'll need them to show proof that you've authorized them to act for you, and we might also ask you to verify your identity directly with us. We'll respond to your request within the timeframes set by applicable law.

Complaints

If you want to make a complaint about how we handle your personal info, please get in touch with us using the contact details below. Depending on where you live, you might have the right to challenge our decision by contacting us at the details below, or by filing a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities responsible for data protection here.

International Transfers

Just so you know, we might transfer, store, and process your personal info outside of your home country.

If we transfer your personal information outside the European Economic Area or the UK, we'll use recognized transfer methods like the European Commission's standard contractual clauses, or any equivalent agreement from the relevant UK authority, unless the data transfer is to a country already deemed to offer adequate protection.

Changes to This Privacy Policy

We might update this Privacy Policy whenever we need to, especially to reflect changes in how we do things or for other operational, legal, or regulatory reasons. We'll post the updated Privacy Policy on this website, refresh the 'Last updated' date, and give you a heads-up, as required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at , send us an email at adressecontact@cottonsilence.com, or contact us at 1 Rue de Condé, Paris, 75006, FR For the purposes of applicable data protection laws, we are the data controller of your personal information.