Cancellation and Returns
This page outlines the terms and conditions applicable to requests for cancellation and returns for orders placed on the website Cotton Silence.
Cotton Silence is a brand operated by NOKOMIS WEBSTORE.
Eligible standard products
For eligible standard, non-customized products, the consumer has a legal right to cancel the purchase within 14 days of receiving the product.
The returned product must be complete, unused, uninstalled, unmodified, and in its original packaging, where applicable.
Custom or personalized products
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.
This applies in particular to Cotton Silence curtains, which are custom-made according to the specific dimensions, finishes, colors, or configurations chosen by the customer.
Therefore, these products cannot be returned, exchanged, or refunded, unless there is a proven defect or an error on the part of Cotton Silence.
Exercise the right of withdrawal
To request a refund for an eligible product, the customer must contact us at the following email address: contact@cottonsilence.com.
The application must include:
- the name used for the order;
- the email address used when placing the order;
- the order number;
- the product in question;
- the date the product was received.
Submitting a request does not automatically guarantee that the return will be accepted. Each request is reviewed based on the nature of the product ordered and applicable legal regulations.
Return fees and procedures
The customer is responsible for return shipping costs, unless the product is proven to be defective or the error is attributable to Cotton Silence.
No returns may be made without prior written approval from Cotton Silence. Packages returned without prior approval may be refused.
Contact
For any inquiries regarding cancellations, returns, or refunds:
contact@cottonsilence.com
NOKOMIS WEBSTORE – Cotton Silence
1 rue de Condé, 75006 Paris
SIRET: 919 601 559 00017